{"id":988052,"date":"2026-07-17T13:22:43","date_gmt":"2026-07-17T18:22:43","guid":{"rendered":"https:\/\/servicio.argeliazl.net\/?page_id=988052"},"modified":"2026-09-10T11:37:24","modified_gmt":"2026-09-10T16:37:24","slug":"crear-reporte","status":"publish","type":"page","link":"https:\/\/servicio.argeliazl.net\/en\/","title":{"rendered":"Create Report"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"988052\" class=\"elementor elementor-988052\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d9f82f e-flex e-con-boxed e-con e-parent\" data-id=\"64d9f82f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32fde181 elementor-widget elementor-widget-text-editor\" data-id=\"32fde181\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class='fluentform ff-default fluentform_wrapper_3 ffs_custom_wrap'>\n<form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ff-form-has-steps ffs_custom\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" >\n<fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n<legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Garant\u00eda<\/legend>\n<p><input type='hidden' name='__fluent_form_embded_post_id' value='988052' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"4638e90374\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/988052\" \/><\/p>\n<div class='ff-step-container' data-name=\"step_start-3_9\" data-disable_auto_focus=\"no\" data-enable_auto_slider=\"no\" data-enable_step_data_persistency=\"no\" data-enable_step_page_resume=\"no\" data-animation_type=\"slide\" data-progress_layout=\"top\" data-progress_indicator=\"progress-bar\" >\n<div class='ff-step-header ff-step-header--progress'>\n<div class='ff-step-progress-wrap'>\n<div class='ff-el-progress-status' aria-live='polite'><\/div>\n<div class='ff-el-progress'>\n<div role='progressbar' class='ff-el-progress-bar'><span><\/span><\/div>\n<\/div>\n<ul style='display: none' class='ff-el-progress-title'>\n<li>Step 1<\/li>\n<li>Step 2<\/li>\n<li>Step 3<\/li>\n<li>Step 4<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><span class='ff_step_start'><\/span><\/p>\n<div class='ff-step-body'>\n<div class=\"fluentform-step active\" data-name=\"step_start-3_9\" data-disable_auto_focus=\"no\" data-enable_auto_slider=\"no\" data-enable_step_data_persistency=\"no\" data-enable_step_page_resume=\"no\" data-animation_type=\"slide\" data-progress_layout=\"top\" data-progress_indicator=\"progress-bar\" >\n<div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_1\" >\n<h3 class=\"frm_pos_top frm_section_spacing\">Datos del Cliente<\/h3>\n<\/div>\n<div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2 '>\n<div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'>\n<div class='ff-el-group'>\n<div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_nombre' id='label_ff_3_nombre' aria-label=\"Nombre\">Nombre<\/label><\/div>\n<div class='ff-el-input--content'><input type=\"text\" name=\"nombre\" value=\"\" class=\"ff-el-form-control\" data-name=\"nombre\" id=\"ff_3_nombre\"  aria-invalid=\"false\" aria-required=true><\/div>\n<\/div>\n<div class='ff-el-group'>\n<div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_email' id='label_ff_3_email' aria-label=\"Correo Electr\u00f3nico\">Correo Electr\u00f3nico<\/label><\/div>\n<div class='ff-el-input--content'><input type=\"email\" name=\"email\" value=\"\" id=\"ff_3_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div>\n<\/div>\n<\/div>\n<div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'>\n<div class='ff-el-group'>\n<div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_apellido' id='label_ff_3_apellido' aria-label=\"Apellido\">Apellido<\/label><\/div>\n<div class='ff-el-input--content'><input type=\"text\" name=\"apellido\" value=\"\" class=\"ff-el-form-control\" data-name=\"apellido\" id=\"ff_3_apellido\"  aria-invalid=\"false\" aria-required=true><\/div>\n<\/div>\n<div class='ff-el-group'>\n<div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_empresa' id='label_ff_3_empresa' aria-label=\"Empresa\">Empresa<\/label><\/div>\n<div class='ff-el-input--content'><input type=\"text\" name=\"empresa\" class=\"ff-el-form-control\" data-name=\"empresa\" id=\"ff_3_empresa\"  aria-invalid=\"false\" aria-required=true><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Anterior'>Anterior<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Siguiente'>Siguiente<\/button><\/div>\n<\/div>\n<div style='display: none;' class=\" fluentform-step\" data-name=\"form_step-3_2\" >\n<div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_3\" >\n<h3 class=\"frm_pos_top frm_section_spacing\">Datos de los Productos<\/h3>\n<\/div>\n<div data-type=\"repeater_field\" data-name=\"datos_productos\" class=\"ff-el-group ff-el-repeater js-repeater\" data-root_name=\"datos_productos\"  >\n<div class='ff-el-input--label asterisk-right'><label aria-label='' for=''><\/label><\/div>\n<div class='ff-el-input--content'>\n<table role=\"table\" aria-label=\"Repeater Field\" data-max_repeat=\"\" data-root_name=\"datos_productos\" class=\"ff_repeater_table ff_flexible_table\">\n<thead>\n<tr>\n<th>\n<div class='ff-el-input--label ff-el-is-required asterisk-right'><label aria-label='# Factura' for=''># Factura<\/label><\/div>\n<\/th>\n<th>\n<div class='ff-el-input--label ff-el-is-required asterisk-right'><label aria-label='Referencia' for=''>Referencia<\/label><\/div>\n<\/th>\n<th>\n<div class='ff-el-input--label asterisk-right'><label aria-label='Lote' for=''>Lote<\/label><\/div>\n<\/th>\n<th>\n<div class='ff-el-input--label ff-el-is-required asterisk-right'><label aria-label='Cantidad (Piezas)' for=''>Cantidad (Piezas)<\/label><\/div>\n<\/th>\n<th><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-label=\"# Factura\">\n<div class='ff-el-group'>\n<div class='ff-el-input--content'><input type=\"text\" aria-label=\"repeater level 1 and field # Factura\" name=\"datos_productos[0][]\" id=\"ff_3_datos_productos_0\" data-repeater_index=\"0\" data-type=\"repeater_item\" data-name=\"datos_productos_0_0\" data-error_index=\"datos_productos[0]\" class=\"ff-el-form-control\"  aria-invalid=\"false\" aria-required=true><\/div>\n<\/div>\n<\/td>\n<td data-label=\"Referencia\">\n<div class='ff-el-group'>\n<div class='ff-el-input--content'><input type=\"text\" aria-label=\"repeater level 1 and field Referencia\" name=\"datos_productos[0][]\" id=\"ff_3_datos_productos_1\" data-repeater_index=\"1\" data-type=\"repeater_item\" data-name=\"datos_productos_1_0\" data-error_index=\"datos_productos[1]\" class=\"ff-el-form-control\"  aria-invalid=\"false\" aria-required=true><\/div>\n<\/div>\n<\/td>\n<td data-label=\"Lote\">\n<div class='ff-el-group'>\n<div class='ff-el-input--content'><input type=\"text\" aria-label=\"repeater level 1 and field Lote\" name=\"datos_productos[0][]\" id=\"ff_3_datos_productos_2\" data-repeater_index=\"2\" data-type=\"repeater_item\" data-name=\"datos_productos_2_0\" data-error_index=\"datos_productos[2]\" class=\"ff-el-form-control\"  aria-invalid=\"false\" aria-required=false><\/div>\n<\/div>\n<\/td>\n<td data-label=\"Cantidad (Piezas)\">\n<div class='ff-el-group'>\n<div class='ff-el-input--content'><input type=\"number\" aria-label=\"repeater level 1 and field Cantidad (Piezas)\" name=\"datos_productos[0][]\" id=\"ff_3_datos_productos_3\" data-repeater_index=\"3\" data-type=\"repeater_item\" data-name=\"datos_productos_3_0\" data-error_index=\"datos_productos[3]\" inputmode=\"numeric\" step=\"any\" class=\"ff-el-form-control\"  aria-invalid=\"false\" aria-required=true><\/div>\n<\/div>\n<\/td>\n<td class=\"repeat_btn\">\n<div class=\"ff-el-repeat-buttons-list js-repeat-buttons\"><span role=\"button\" aria-label=\"add repeater\" class=\"repeat-plus\"><svg tabindex=\"0\" width=\"20\" height=\"20\" viewBox=\"0 0 512 512\"><path d=\"m256 48c-115 0-208 93-208 208 0 115 93 208 208 208 115 0 208-93 208-208 0-115-93-208-208-208z m107 229l-86 0 0 86-42 0 0-86-86 0 0-42 86 0 0-86 42 0 0 86 86 0z\"><\/path><\/svg><\/span><span role=\"button\" aria-label=\"remove repeater\" class=\"repeat-minus\"><svg tabindex=\"0\" width=\"20\" height=\"20\" viewBox=\"0 0 512 512\"><path d=\"m256 48c-115 0-208 93-208 208 0 115 93 208 208 208 115 0 208-93 208-208 0-115-93-208-208-208z m107 229l-214 0 0-42 214 0z\"\"><\/path><\/svg><\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/p><\/div>\n<div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_4\" >\n<h3 class=\"frm_pos_top frm_section_spacing\">Descripci\u00f3n del Problema<\/h3>\n<\/div>\n<div class='ff-el-group'>\n<div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_descripcion' id='label_ff_3_descripcion' aria-label=\"Detalle por producto\">Detalle por producto<\/label><\/div>\n<div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_3_descripcion\" name=\"descripcion\" id=\"ff_3_descripcion\" class=\"ff-el-form-control\" placeholder=\"Describa el inconveniente de cada art\u00edculo en una l\u00ednea separada   \" rows=\"3\" cols=\"2\" data-name=\"descripcion\" ><\/textarea><\/div>\n<\/div>\n<div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Anterior'>Anterior<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Siguiente'>Siguiente<\/button><\/div>\n<\/div>\n<div style='display: none;' class=\" fluentform-step\" data-name=\"form_step-3_5\" >\n<div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_6\" >\n<div style=\"font-family: inherit;border: 1px solid #D6E7E0;border-radius: 10px;overflow: hidden;background: #ffffff;margin: 0 0 20px\">\n<div style=\"background: #00473A;padding: 20px 22px;border-bottom: 4px solid #2E9B6F\">\n<div style=\"display: inline-block;background: #2E9B6F;color: #ffffff;font-size: 11px;font-weight: bold;letter-spacing: 2px;text-transform: uppercase;padding: 4px 10px;border-radius: 20px;margin-bottom: 10px\">\u26a0 Importante<\/div>\n<div style=\"color: #ffffff;font-size: clamp(18px,4vw,24px);font-weight: bold;line-height: 1.25\">Sin evidencia no podemos procesar su reclamo<\/div>\n<div style=\"color: #a8d5c2;font-size: 14px;line-height: 1.5;margin-top: 6px\">Necesitamos fotos del producto para validar su caso. Si el producto presenta una falla, tambi\u00e9n debe enviar un video que la muestre.<\/div>\n<\/div>\n<div style=\"padding: 4px 22px\">\n<div style=\"display: flex;align-items: flex-start;gap: 14px;padding: 16px 0;border-bottom: 1px solid #E3EEE9\">\n<div style=\"flex: 0 0 40px;height: 40px;background: #006B4F;color: #fff;border-radius: 8px;display: flex;align-items: center;justify-content: center;font-weight: bold\">F1<\/div>\n<div style=\"flex: 1;min-width: 0\">\n<div style=\"color: #006b4f;font-size: 11px;font-weight: bold;letter-spacing: 2px;text-transform: uppercase;margin-bottom: 3px\">Trazabilidad<\/div>\n<div style=\"color: #1f2a26;font-size: 15px;line-height: 1.5\">Foto n\u00edtida de la etiqueta donde se lea el <strong style=\"color: #00473a\">n\u00famero de lote y la referencia del producto<\/strong>.<\/div>\n<div style=\"color: #6b7a74;font-size: 13px;line-height: 1.5;margin-top: 3px\">Sin estos datos no es posible validar el reclamo. Las fotos borrosas ser\u00e1n rechazadas.<\/div>\n<\/div>\n<\/div>\n<div style=\"display: flex;align-items: flex-start;gap: 14px;padding: 16px 0;border-bottom: 1px solid #E3EEE9\">\n<div style=\"flex: 0 0 40px;height: 40px;background: #006B4F;color: #fff;border-radius: 8px;display: flex;align-items: center;justify-content: center;font-weight: bold\">F2<\/div>\n<div style=\"flex: 1;min-width: 0\">\n<div style=\"color: #006b4f;font-size: 11px;font-weight: bold;letter-spacing: 2px;text-transform: uppercase;margin-bottom: 3px\">Cantidad<\/div>\n<div style=\"color: #1f2a26;font-size: 15px;line-height: 1.5\">Foto panor\u00e1mica de <strong style=\"color: #00473a\">todas las unidades reclamadas juntas<\/strong>.<\/div>\n<div style=\"color: #6b7a74;font-size: 13px;line-height: 1.5;margin-top: 3px\">Si reclama 10 unidades, deben verse 10 en la foto. Solo se reconoce lo que se ve.<\/div>\n<\/div>\n<\/div>\n<div style=\"display: flex;align-items: flex-start;gap: 14px;padding: 16px 0\">\n<div style=\"flex: 0 0 40px;height: 40px;background: #006B4F;color: #fff;border-radius: 8px;display: flex;align-items: center;justify-content: center;font-weight: bold\">F3<\/div>\n<div style=\"flex: 1;min-width: 0\">\n<div style=\"color: #006b4f;font-size: 11px;font-weight: bold;letter-spacing: 2px;text-transform: uppercase;margin-bottom: 3px\">En caso de falla<\/div>\n<div style=\"color: #1f2a26;font-size: 15px;line-height: 1.5\"><strong style=\"color: #00473a\">Video continuo<\/strong> que muestre en detalle el problema.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"background: #E8F3EF;border-left: 4px solid #006B4F;padding: 14px 22px;color: #00473a;font-size: 15px;line-height: 1.5\">Tenga lista su evidencia y haga clic en <strong>Siguiente<\/strong> para adjuntarla.<\/div>\n<\/div>\n<\/div>\n<div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Anterior'>Anterior<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Siguiente'>Siguiente<\/button><\/div>\n<\/div>\n<div style='display: none;' class=\" fluentform-step\" data-name=\"form_step-3_7\" >\n<div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_8\" >\n<h3 class=\"frm_pos_top frm_section_spacing\">Adjunte su Evidencia<\/h3>\n<\/div>\n<div class='ff-el-group'>\n<div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_evidencia_1' id='label_ff_3_evidencia_1' aria-label=\"Fotos del producto\">Fotos del producto<\/label><\/div>\n<div class='ff-el-input--content'><label for='ff_3_evidencia_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Escoger archivos<\/span> <input type=\"file\" name=\"evidencia\" id=\"ff_3_evidencia_1\" class=\"ff-el-form-control  ff-screen-reader-element\" data-name=\"evidencia\" multiple=\"1\"  aria-invalid='false' aria-required=true><\/label><\/p>\n<div class=\"ff-el-help-message\">Adjunte la foto de la etiqueta con lote y referencia, y la foto de todas las unidades reclamadas. M\u00e1ximo 2 archivos de hasta 5 MB cada uno.<\/div>\n<\/div>\n<\/div>\n<div class='ff-el-group'>\n<div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_video_respaldo' id='label_ff_3_video_respaldo' aria-label=\"Enlace del video de la falla\">Enlace del video de la falla<\/label><\/div>\n<div class='ff-el-input--content'><input type=\"url\" name=\"video_respaldo\" class=\"ff-el-form-control\" placeholder=\"https:\/\/we.tl\/... o https:\/\/drive.google.com\/...\" data-name=\"video_respaldo\" id=\"ff_3_video_respaldo\"  aria-invalid=\"false\" aria-required=false><\/p>\n<div class=\"ff-el-help-message\">Solo si el producto presenta una falla. Suba el video a WeTransfer, Google Drive o OneDrive y pegue aqu\u00ed el enlace.<\/div>\n<\/div>\n<\/div>\n<div class='ff-el-group'>\n<div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_respaldo_archivos_1' id='label_ff_3_respaldo_archivos_1' aria-label=\"Documentos adicionales (opcional)\">Documentos adicionales (opcional)<\/label><\/div>\n<div class='ff-el-input--content'><label for='ff_3_respaldo_archivos_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Escoger archivos<\/span> <input type=\"file\" name=\"respaldo_archivos\" id=\"ff_3_respaldo_archivos_1\" class=\"ff-el-form-control  ff-screen-reader-element\" data-name=\"respaldo_archivos\" multiple=\"1\"  aria-invalid='false' aria-required=false><\/label><\/p>\n<div class=\"ff-el-help-message\">Archivos que respalden su reclamo.<\/div>\n<\/div>\n<\/div>\n<div class=\"ff-step-t-container ff-inner_submit_container ff-column-container ff_columns_total_2\">\n<div class=\"ff-t-cell ff-t-column-1\">\n<div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Anterior'>Anterior<\/button><\/div>\n<\/div>\n<div class=\"ff-t-cell ff-t-column-2\">\n<div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Enviar Solicitud\">Enviar Solicitud<\/button><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/fieldset>\n<\/form>\n<div id='fluentform_3_errors' class='ff-errors-in-stack ff_form_instance_3_1 ff-form-loading_errors ff_form_instance_3_1_errors'><\/div>\n<\/div>\n<p>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_3_1 = {\"id\":\"3\",\"ajaxUrl\":\"https:\\\/\\\/servicio.argeliazl.net\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"under_input\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_3_1\",\"form_id_selector\":\"fluentform_3\",\"rules\":{\"nombre\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Este campo es obligatorio\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"Email field is required\",\"global\":false,\"global_message\":\"Este campo es obligatorio\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global\":true,\"global_message\":\"Este campo debe contener un correo electr\\u00f3nico v\\u00e1lido\"}},\"apellido\":{\"required\":{\"value\":true,\"message\":\"This field is 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